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    Frontier Communications Names Erin Kurtz Chief Communications Officer NORWALK, Conn., July 19, 2021–(BUSINESS WIRE)–Frontier Communications Parent, Inc. (NASDAQ: FYBR) (“Frontier” or the “Company”) these days introduced that Erin Kurtz has joined the Company as Chief Communications Officer. Ms. Kurtz involves Frontier from XPO Logistics, Inc. wherein she turned into Senior Vice President, Communications. She reviews to Nick Jeffery, Frontier’s Chief Executive Officer. This press launch capabilities multimedia. View the overall launch here: https://www.businesswire.com/news/home/20210719005223/en/ Erin Kurtz (Photo: Business Wire) “We’re overjoyed to in addition reinforce our management crew with the addition of Erin as our new communications chief,” Mr. Jeffery commented. “Erin is a dynamic and insightful communications govt with vital revel in riding tradition alternate and constructing manufacturers for the advantage of all stakeholders. We’re assured she can be able to have a significant effect as we have interaction our employees, clients and traders in this transformational journey.” Ms. Kurtz is a strategic communications chief with a long time of revel in throughout a extensive variety of industries, inclusive of media, technology, logistics, and economic offerings. Most recently, Ms. Kurtz turned into Senior Vice President of XPO Logistics, wherein she set the worldwide communications schedule for one of the quickest developing agencies withinside the Fortune 500. In this role, she constructed and led an incorporated communications approach throughout public relations, recognition management, virtual and social media, worker communications, logo advertising and marketing and authorities affairs. Prior to becoming a member of XPO in 2016, she co-based Hunt & Gather, a high-contact advertising and marketing and communications agency, and held senior communications roles at Joele Frank, AOL and Thomson Reuters. She began out her profession in Washington, DC on the American Hospital Association. About Frontier Frontier Communications Parent, Inc. (NASDAQ: FYBR) gives numerous offerings to residential and enterprise clients over its fiber-optic and copper networks in 25 states, inclusive of high-velocity internet, video, superior voice, and Frontier Secure® virtual safety answers. Frontier Business™ gives communications answers to small, medium, and corporation businesses. More data is to be had at www.frontier.com. Story continues View supply model on businesswire.com:

    frontier communications
    frontier communication

    https://www.businesswire.com/news/home/20210719005223/en/ Contacts Brigid SmithAVP, Corporate Communications203-614-5042brigid.smith@ftr.com

    Frontier customer faces third week without internet connection

    Jul. 22—A Lyme guy has had it with Frontier’s loss of communication.

    Hank Tenney of Grassy Hill Road stated Wednesday that Frontier Communications has but to solve a web outage that started on July 1.

    He informed The Day he in no way predicted a great — or maybe good — connection from his DSL provider, that is slower than cable or fiber optic.

    “But no connection for 3 weeks? And no obvious resolution? This is simply now no longer right,” he stated.

    Tenney lives approximately a half-mile into the woods, in which Frontier is the simplest to be had option, he stated.

    The organization’s company public members of the family consultant recounted a sequence of questions emailed via way of means of The Day on Wednesday afternoon, however failed to solution any of them. A public members of the family consultant from the organization referred to as later Wednesday and stated the organization is investigating reviews of the outage.

    Tenney, no stranger to net provider disruptions, stated Frontier technicians were dispatched to his deal with a half-dozen instances up to now this year. He stated the technicians informed him the trouble entails a line to his residence that the organization refuses to replace.

    He stated he referred to as the organization, as he constantly does, to document the maximum current outage: “And as I constantly inform them, after spending a 30 minutes going thru the equal technique time and again again, ‘It’s now no longer me. It’s now no longer my modem. It’s out of your line someplace to mine,'” he stated.

    The problem hasn’t been resolved, regardless of a couple of calls over the last 3 weeks and repeated assurances via way of means of the organization that a technician changed into operating on it, in line with Tenney.

    He stated a customer support consultant at one factor informed him provider have been restored while it had now no longer been. “Meanwhile, I’m getting a textual content pronouncing provider is on, after which provider is out again. It’s honestly confusing,” he stated.

    He referred to as the organization remaining week simplest to be informed yet again that a technician changed into on it.

    “I’m sitting withinside the darkish a long time pronouncing no one appears to care that people — as a minimum me, and I do not suppose I’m the simplest one — have been with out it at that factor for 2 weeks,” he stated.

    Story continues

    Based at the provider outages seek characteristic at the organization’s website, there have been outages as a minimum alongside Grassy Hill Road into Old Lyme, Blood Street in Lyme and numerous in their offshoots as of Wednesday afternoon.

    Tenney, who defined himself as “stuck” with Frontier for now, lamented the shortage of alternatives on his far flung property. He stated a neighbor had fulfillment with a longtime high-pace satellite tv for pc net organization, however Tenney’s area failed to paintings with the signal.

    Instead, he is placing his hopes on Elon Musk’s huge constellation of satellites that guarantees to supply high-pace net everywhere withinside the world.

    According to CNBC, Musk remaining month stated SpaceX’s satellite tv for pc net community Starlink expects to develop to 3 hundred thousand users, probable over 500,000, inside 12 months.

    “The first time I heard approximately that, I positioned my cash down,” Tenney stated. “Between now and the cease of the year, I’m intended with a view to get some thing on the way to with a bit of luck permit me to interrupt unfastened from this Frontier nightmare.”

    e.regan@theday.com

    Internet, Phone & TV Service Provider | Frontier.com

    Frontier® Communications Internet, Phone, & TV Services | 855-326-1325

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